Refundpolicy

Dolphins Bonaire applies a strict cancellation policy. The full text is in the terms and conditions (Dutch), articles 8 to 15. The essentials:

1Booking and payment

A booking is final once payment is received. You get a confirmation and a ticket by email straight away. Transaction fees are for the guest’s account.

2Cancellation by the guest

If you cancel a confirmed booking, the cancellation windows in the terms apply. The closer to the departure date, the higher the fee — up to 100% of the total. This applies regardless of the reason: personal circumstances, travel problems, health or the weather forecast.

→ A no-show is not refunded.

→ Arriving late means the tour is shortened or missed; there is no refund.

3Cancellation by Dolphins Bonaire

We may cancel a tour in case of unsafe sea conditions, extreme weather, a technical failure or crew illness. If we do, we offer an alternative date or refund the full amount.

Note: rain, clouds, wind or a gloomy forecast are not in themselves grounds for cancellation and do not entitle you to a refund. We sail when it is safe.

4Refunds

Refunds are returned via the payment method used. Allow a few working days for the money to reach your account.

5Questions beforehand

Unsure about dates, weather or group size? Message us on WhatsApp or email info@dolphinsbonaire.com before you book. Afterwards there is little room to move; beforehand we are happy to help.